Frequently asked questions
What people ask most before hiring. If something is missing, WhatsApp is open: there is a person on the other side.
How do you screen the people you send?
There are three filters. We contact previous employers directly to confirm honesty and performance. We run an in-depth interview covering experience and attitude. And we build a file with official ID and proof of address.
Only the people who clear all three ever reach a home.
How does the guarantee work?
The guarantee runs 90 calendar days, starting on the first day of work.
If within that period she resigns or her work is not what you expected, we start a new search and place someone else at no extra cost. Replacements are unlimited during the period.
We ask you to let us know in writing before requesting a change. In many cases there is a fix that does not involve replacing anyone.
What voids the guarantee?
Changing the conditions agreed at the start. Specifically: changing the agreed days, going past the maximum 7-hour shift, or asking for tasks outside what was hired, such as asking someone hired for general cleaning to cook or iron.
It is also void if a safe working environment is not provided, if cleaning products and tools in good condition are not supplied, or in the face of any mistreatment of the worker.
That is why the tasks and the hours are agreed on precisely before the first day.
How much is she paid?
It depends on the size of the home, the tasks agreed on and the city. The amounts published on this site are a reference floor.
The exact wage is agreed over WhatsApp before the first day.
Is the payment to Maid Inn recurring?
No. The placement fee is paid once, on the first day she shows up.
There are no monthly or annual charges and no renewal fees. Once the placement is made, the working relationship can last months or years with no further payment to the agency.
When is the placement fee paid?
On the first day of work, not before. We do not ask for deposits up front.
That same day we get in touch to give you the transfer details.
Does Maid Inn keep part of her wages?
No. Her wages are paid in full and directly to her. The agency keeps no percentage.
Who is the employer?
You are. Maid Inn is a placement agency: we search, screen and introduce her, but we are not her employer.
The working relationship is between you and her. You agree the wage, the days and the tasks, and you pay her directly.
Do I meet her before the first day?
Yes. Her details are sent to you before the start date. Nobody arrives at a home without being introduced first.
Is there theft insurance?
We do not offer insurance. We send people with verified references and share their details with you.
As a sensible practice for both sides, it is better not to leave valuables in plain sight.
Who provides the cleaning supplies?
You do, and they must be in good condition. Neither Maid Inn nor the worker provides them. It is also one of the conditions the guarantee rests on.
How long does the placement last?
Indefinitely. It can last months or years; that is between you and her.
What lasts 90 days is the guarantee, which is the period with a right to a free replacement.